Store Policy

Ordering Online

Ordering Online with us is safe and secure! We employ a method of interaction with our visitors that does not compromise credit card information.

This online system is 100% secure.

Products & Pricing

Prices and availability are subject to change. When a price differs from that posted on the website and processed in an online order, the customer will be notified via email or phone and given the right to cancel all or part of the order. No order shall be processed until customer consents to new pricing. When a product is unavailable customers shall be notified within 2 business days and given the right to cancel or back order the item(s).

Return / Refund Policy

Amatheon provides our customers with a generous return policy for obtaining credit or adjustment for products sold by Amatheon. Amatheon will correct all order entry and shipping errors promptly upon notification from the customer in a timely manner. 

 

Unless you notify Amatheon of any errors within THREE business days of your receipt of the products, the shipment is deemed to be correct. Amatheon will gr ant credit for returned products only if: (a) you contact Amatheon prior to the return and obtain our Return Goods Authorization (“RGA”), (b) return the product within 30 days of purchase, and return only unopened cartons. The amount of the credit shall be (a) 100% of the net purchase price for saleable products, (b) 80% of the net purchase price for controlled substances (C3 – C5) and special order products, (c) 0% for products unsuitable for resale because of age, obsolescence, expiration, or approaching expiration, and (d) a variable amount, if any, as determined by the manufacturer’s return policy for outdated and short-dated products. 

 

Controlled Substance Returns: Returns of Schedule 3, 3N, 4 and 5 items follow Amatheon’s general return policy as stated above. All sales of Schedule 2 and 2N Controlled Substances are final. Any products requiring a DEA Form 222 cannot be returned to Amatheon for credit. Contact your local DEA office for destruction of outdated Controlled Substance merchandise.

 

All returned products (whether or not authorized) become Amatheon’s property. Returns are subject to a 15% restocking fee. Products that Amatheon authorizes to be returned will be picked up by commercial carrier. You guarantee that the products listed on the “RGA” were properly stored, handled and shipped so as to not affect quality, and that the credit will not exceed the product’s actual purchase price.


“Saleable Product” means any Product that (i) is in original, full unopened packages with seals intact, (ii) is in original condition with no defects or adulteration in packaging or labeling and has no stickers or other marking not part of the manufacturer’s original packaging, (iii) has at least 9 months dating remaining before expiration (current month plus 8 months), (iv) was properly stored and transported while in Customer’s control and packaged properly for the return shipment to prevent damage in transit, (v) complies with manufacturer’s requirements to resell Product that has been returned, (vi) was purchased by you directly from Amatheon in the ordinary course of business (e.g., not a special transaction or other sale with returns restricted), (vii) is stocked at the distribution center at the time of the return and has not been discontinued, (viii) was not designated at time of purchase as “no recourse” or “not returnable,” drop shipment, special order, deals, pre-packs or a similar designation; (ix) is not seasonal or frozen; (x) is returnable and saleable under applicable laws and regulations at the time of return, and (xi) Amatheon determines in its sole discretion, Amatheon can sell back into the marketplace after a return in the normal course of business.

 

Shipping Policy

Thank you for choosing Amatheon Animal Health. The following shipping terms and conditions apply to all purchases made through Amatheon Animal Health and are intended to support transparency, efficiency, and service excellence for our valued veterinary partners.

Shipping Terms

All shipments are made F.O.B. Origin. Title and risk of loss transfer to the purchaser once goods have been picked up from our facility.

Carrier

Carrier selection is determined by Amatheon Animal Health. All shipments are made via FedEx, UPS, and/or USPS within the continental United States. We do not ship to P.O. Boxes.

Shipping Fee Policy

To ensure sustainable service and logistics operations, the following shipping fee structure applies:

Ground Shipping (No Fee for Orders Over $150):

  • Order value is calculated excluding backordered items
  • Special order and non-stock items are considered standalone toward the $150 threshold
  • Orders shipping to multiple addresses are calculated per shipment address
  • Orders under $150 will incur a $9.95 ground shipping fee

Overnight Shipping (No Fee for Orders Over $250):

  • Order value is calculated excluding backordered items
  • Special order and non-stock items are considered standalone toward the $250 threshold
  • Orders shipping to multiple addresses are calculated per shipment address
  • Orders under $250 will incur a $29.95 overnight shipping fee

Additional Fees May Apply:

  • Hazardous materials handling
  • Expedited shipping requests

Backorders

Products identified with a backorder icon on our website are not currently in stock. Orders containing both in-stock and backordered items will be automatically split:

  • In-stock items will be processed and shipped immediately
  • Backordered items will be shipped once available

Backorder Shipping Defaults:

  • All backordered items will ship via Ground
  • Exceptions: Refrigerated medications will automatically ship via Overnight

If an item remains on backorder for more than 30 days, it will be voided from the order unless otherwise requested by the customer.


Accepted Payment Methods

Make Checks Payable To:


Amatheon, Inc.

Mailing Address:

Amatheon, Inc.

1301 NW 84th Ave. , Suite 101A

Miami, FL 33126

 

 

  • Check/Money Order