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  • Store Policy

    • Ordering Online

      Ordering Online with us is safe and secure! We employ a method of interaction with our visitors that does not compromise credit card information.

      This online system is 100% secure.

    • Products & Pricing

      Prices and availability are subject to change. When a price differs from that posted on the website and processed in an online order, the customer will be notified via email or phone and given the right to cancel all or part of the order. No order shall be processed until customer consents to new pricing. When a product is unavailable customers shall be notified within 2 business days and given the right to cancel or back order the item(s).

    • Return / Refund Policy

      Amatheon provides our customers with a generous return policy for obtaining credit or adjustment for products sold by Amatheon. Amatheon will correct all order entry and shipping errors promptly upon notification from the customer in a timely manner.

      Unless you notify Amatheon of any errors within one business day of your receipt of the products, the shipment is deemed to be correct. Amatheon will grant credit for returned products only if: (a) you contact Amatheon prior to the return and obtain our Return Goods Authorization (“RGA”), (b) return the product within two months of purchase, and return only unopened cartons. The amount of the credit shall be (a) 100% of the net purchase price for saleable products, (b) 80% of the net purchase price for controlled substances (C3 – C5) and special order products, (c) 0% for products unsuitable for resale because of age, obsolescence, expiration, or approaching expiration, and (d) a variable amount, if any, as determined by the manufacturer’s return policy for outdated and short-dated products.

      CONTROLLED SUBSTANCE RETURNS: Returns of Schedule 3, 3N, 4 and 5 items follow Amatheon’s general return policy as stated above. All sales of Schedule 2 and 2N Controlled Substances are final. Any products requiring a DEA Form 222 cannot be returned to Amatheon for credit. Contact your local DEA office for destruction of outdated Controlled Substance merchandise.

      All returned products (whether or not authorized) become Amatheon’s property. Returns over $500.00 will be charged a 15% restocking fee. Orders under $500.00 are subject to a $35.00 restocking fee. Products that Amatheon authorizes to be returned will be picked up by commercial carrier. You guarantee that the products listed on the “RGA” were properly stored, handled and shipped so as to not affect quality, and that the credit will not exceed the product’s actual purchase price.

    • Shipping Policy

      • Carrier

        All packages are shipped to customers within the U.S. via UPS. We cannot ship to P.O. Boxes.

      • Order Tracking

        Tracking numbers are available online the day after an order ships in the “Your Account” area.

      • Non-Web Shipping Rate

        All non-web orders equal to or exceeding $200 will receive free shipping (excluding Priority Overnight and Saturday Delivery). Orders below $200 will have shipping charges calculated on a per order basis. Items that are designated as refrigerated must ship overnight (no exceptions) and will be charged accordingly if order does not reach the minimum for free shipping.

      • Web Shipping Rate

        All orders equal to or exceeding $100 will receive free shipping (excluding Priority Overnight and Saturday Delivery). Orders below $100 will have shipping charges calculated on a per order basis. Items that are designated as refrigerated must ship overnight (no exceptions) and will be charged accordingly if order does not reach the minimum for free shipping.

    • Backorder

      If an item is on backorder we will notify you via email and ship you the part of the order that is in stock. When the item becomes available we will ship you the rest of your order. You will not be charged any additional shipping for the second shipment. Items on backorder will be voided after 30 days.

    • Accepted Payment Methods

      • VISA American Express MasterCard

      • Check/Money Order


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